Frequently Asked Questions (FAQ)
Q: What kind of payment options do offer ?
MYBBSTOP.COM offers a variety of payment options as below:
METHOD 1: CREDIT CARD
- Online payment via PayPal (Visa or Mastercard).
METHOD 2: BANK-IN
Offline bank-in (cash) payable to MYBBSTOP.COM, please find our bank account information below:
Bank: MALAYAN BANKING BERHAD (MAYBANK)
After bank-in, please email us the scanned copy of the payment slip
or transaction code and transaction date with bank-in amount with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate cash transfer or online by interbank GIRO.
4. Date and time of bank in
Please note that order will only be processed after the online transfer is cleared or cash is deposited.
Q: How secure is shopping with MYBBSTOP.COM?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than MYBBSTOP.COM. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at MYBBSTOP.COM 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at MYBBSTOP.COM.
* SSL available only if you make payment through our payment gateway like (your payment gateway name here)
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to MYBBSTOP.COM but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Q: I have a user account with MYBBSTOP.COM but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with MYBBSTOP.COM. The password will be sent automatically to the registered email address.
Q: I have a user account with MYBBSTOP.COM, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from MYBBSTOP.COM without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: I have received a few emails from MYBBSTOP.COM. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that MYBBSTOP.COM has received your orders and will process it as soon as possible.
Order Processed: This email confirms MYBBSTOP.COM has processed your order.
Order Shipped: This email confirms that MYBBSTOP.COM has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.
Q: I can't find a particular product/item I want from MYBBSTOP.COM online store, what can I do ?